At Ocean Timepieces, integrity is the core of our business. We meticulously open and inspect every watch—from the box to the bracelet—to ensure everything is authentic. Our team verify each detail to guarantee the authenticity of your purchase.

Your satisfaction is our priority. If your purchase isn’t as described, please inform us within 24 hours of receipt. We are committed to taking back any watch that does not meet the description provided at the time of sale.

We aim for complete transparency and satisfaction before the sale, hence we do not offer returns.

When paying by credit card, the price reflects standard rates. We offer discounts for payments made through cash and wire transfers as these methods incur fewer processing fees for us, allowing us to pass those savings on to you.

We understand the importance of security in the delivery of your purchase. That's why we ship with full insurance for the price of your item. To further ensure its safety, we arrange for your package to be held at a FedEx location, where you can pick it up with a valid ID and signature. This process guarantees that your new timepiece reaches you securely.

Yes, we understand the importance of viewing detailed imagery of our products before making a purchase. If you require additional photos or videos of any watch, please contact us. Our team is more than happy to provide you with all the visual information you need to make an informed decision

Our collection is continually evolving, with new pieces added regularly. We recommend following us on social media to stay updated on the latest arrivals and exclusive offerings.

Yes, we offer competitive options for selling or trading your watch. For those looking to upgrade their collection or sell their timepiece, our experts provide fair market valuations and seamless trade-in processes. Please visit our ‘sell’ tab for details, or contact us directly to discuss your options.

While our primary platform is online, we welcome visits by appointment for clients who wish to view our collection in person or discuss their watch needs directly. Please contact us to schedule a visit at our Mystic Connecticut location!

Yes, we size watches to fit as requested before shipping. Extra links may incur additional costs.

We strive to acquire complete sets whenever possible. If a watch comes with its original box and documentation, this will be clearly indicated in its description. Please review the details carefully prior to making your purchase.

No problem! Give us a call and we'd be happy to answer any questions you may have. Our team is dedicated to providing personalized service and ensuring all your concerns are addressed. Feel free to reach out; we're here to help! 1-860-984-7391